Customer's Comments

Lucy - Durham

I can't find anywhere to review your service. Thankyou for my replacement glass. It was exactly as ordered and arrived next day at no extra cost, well packaged and in one piece. Thanks again for such a swift service. I am all back up and running with my stove. Regards Lucy

Ian - Halifax West Yorkshire

I have received my new glass this lunchtime, thanks for your excellent service I would definitely recommend You.

Ian Scott - East Ayrshire

That's my glass just been delivered 100% excellent service from start to finish, will recommend you to many thanks again Roy I will order another one next week , do u do rope kits

Pam - Dundee

Good Afternoon Roy . My new glass has arrived today and been fitted.Fire is on and all is well .Thankyou very much for all your help.I'm going to order a new glass panel for my daughter's fire shortly from you as I've been really pleased with the service we have received.Kind Regards Pam

Rebecca - West Yorkshire

My stove glass is now fitted. Thank you for your excellent customer service.


Sara O'Neill - Barnsley

The stove glass arrived today as promised and is intact. Thank you for your excellent service.

Mr Bowskill - Nottinghamshire

I would like to recommend your quick service over my order for stovax 5 glass, Rope and glue. Came as ordered and in quick time find service ideal.

Kerrin Qualters - Winchester

Glass arrived today in excellent packaging!b Great service.
Thanks


Gordon - GALASHIELS

I received my two glass panels early afternoon today, perfectly packed and now one is installed. Thanks for your prompt service and I am now warm and cosy once again.

Dan - Bridgnorth Shropshire

Thank you for your quick and excellent service , the made to measure glass was a perfect fit, will use your company again. PS A LOT CHEAPER THAN THE PLACE I HAD THE STOVE FROM, all the best D Humpage

Jerry - Gloucester

Thank you very much for your prompt attention to my order. Stove glass arrived first thing this morning
Much appreciated

Nick - Awesome service - thank you

Just a quick note to say thank you for the prompt delivery of replacement glass for our Firefox 5 woodburner - the old glass broke yesterday and we didn't think we would get a replacement until after Xmas but you excelled and delivered this morning.

Thank you again, we can have a cosy Xmas in front of the fire now!

Norman Boon - Suffolk

Thank you for your recent delivery. The spares you provided for my Spencer Surdiac stove were just right, and came very quickly. An excellent service, which I can highly recommend.

Simon Haigh - Whitley Bay

Just to say Thank You for such efficient prompt service!!!! As a family run business, we pride ourselves on customer service and a swift turn around so its always great when we receive the same service. Last time we ordered replacement glass from a local stove provider it took 2 weeks and cost nearly £30 more than your price. Didn't expect to order online on a Sunday and have the glass cut to size, delivered and sitting in my burner by 5pm Thursday. Thanks again.

Mrs Copper - Middlesborough

Order arrived promptly and safely. Only took half an hour to replace glass and rope. Very surprised how easy it was for me a retired widow!. Thanks for an excellent service.

Mrs Bright - Shorpshire

Great service! came today.

Dave King - Pershore

I just wanted to say thank you for the excellent and prompt service; the delivery arrived yesterday, all correct as ordered.

Phillip Mansel - CARMARTHEN

Just a quick msg to say thank you for the speedy service ( arrived this morning ) and excellent communication.Glass pieces are a perfect fit.

Kinsey - Tipton

Hi, just to say many thanks for the swift delivery of the glass.

Teresa - HERNE BAY

Just wanted to say thank you for the super speedy service from you, contacted you on Sunday and have my glass in place today with the fire roaring.

Mrs Sharp - Norfolk

The replacement glass and tape arrived today as ordered, we will have heat again! Thank you very much, particularly for your help over the phone, as well as for the efficient service.

Denise Kirk - Birmingham

Just a line to thank you for delivery of the stove glass. You thought that at order date 20th Dec I would not receive the glass before Xmas but I did it arrived on the 23rd. Thanks again for your service.

Steve - Cumbria

Received Ecofan on Monday Very impresssed with the amount of air it moves around the house also the sales team was very helpful.

Glyn Foster - Denbigh

Recieved the brush this morning. What an excellent service., Once again thank you so much.

Rowland Cottrell - Berkshire

Can I say how pleased I am with your service for providing the replacement glass for our wood burner.

The glass was nicely cut, edges all cleaned off and the corners rounded slightly. The piece fitted perfectly and all went back together within an hour. You were also cheaper than any other quote that I had and I couldn't ask for a better service.

Would you please pass on my thanks to your supplier as well.

Roland Cottrell - Berkshire

Can I thank you for supplying the stove glass. Delivery was very prompt - next day and was well packaged. I haven't unwrapped it and am taking as is.

Many thanks for your service.

Ian Rodger - Essex

Thanks for your excellent service, the stove glass arrived with our friends last night in tact thanks once again

Robin Yeld - Chichester

Just to thank you very much for the prompt delivery of my stove glass order, it arrived on Christmas Eve and so we were warm for Christmas!

Simon Hilton - Wantage

Many thanks for your excellent service! I now have a functioning wood burner. Your sound advice and patience on the phone was much appreciated. Will recommend to my friends.

Jim Humphreys
- Reading

Many thanks for your prompt service.

Mick & Sherrie Miller - Gosport

Just received the glass. Thank you very much for the service . If you ever need a recommend, try me.

Ms Pemberton - Leeds

Just a quick note to express my thanks on your high level of customer service. I have been so distressed since breaking my stove glass on Boxing Day and I contacted you on Friday 29th Dec to order a replacement stove glass. I was told that I would receive it on Thurs 4th Jan. Low and behold my door knocked on Weds 3rd Jan and it was my stove glass - I'm so impressed by your service - Thank you very much - saying that I haven't opened it as yet as I had to get off to work - but I'm sure it will be fine. Once again thank you for your speedy service

Linda Sleep - Devon

Just wanted to say thank you very much for such an excellent service - the stove thermometer arrived this morning.

Mr M L Carthew - Isle of Man

Just a quick note to say thanks for great service - many claim to provide it but few actually do. Many thanks again.

Mrs. Kim Bonning - Essex

Thanks so much for such a great service. I would recommend you to anyone for your efficiency and quality.

Bill Larke - Gwent

Thank you very much Roy for your prompt & efficient service. The woodburner stove glass fitted perfectly and all is well. Please feel free to post this as a testamonial on your site if you wish - apologies for taking this long to contact you!

Pete Shoemark - Yeovil

Just to let you know that the replacement stove glass arrived safely yesterday. Many thanks for the quick delivery and your help with getting the size right.

Gillian Holland - East Grinstead

Just a quick email to say how impressed I am with your excellent service and easy to use website. Thank you!

Stephen Jordan - Chipping Norton

My stove glass arrived safely yesterday! Great service and half the price the manufacturer's wanted. Well done!


Christine Westhead

Just to let you know the replacement glass strips and cord which I ordered by phone has arrived safely. Many thanks for a fabulous service!
Have a Happy Christmas.

Mark - Spalding

Just want to say thank you for the stove glass we received it this morning and it is now fitted and got a fire once again thank you.

Leo Zwalf - Middlesex

Just thought I'd drop you a quick note to say that the package just arrived. Many thanks for your help in this - have a great Christmas and new year!

Mr Brown - County Durham

Just a quick note to say thanks for your excellent service and fast response to my enquiries. Replacement stove glass has now arrived safely.

Dot Mullins - Lanarkshire

Thank you for very speedy delivery of replacement glass panel for stove. Ordered and arrived next day, very impressed.

Lorraine - Stoke on Trent

Thank you very much for your help, I can now thaw out in time for Christmas. It is not often that people write with praise and thanks, but I just wanted you to know that we are very impressed with your service.

Paul Adshead - Oldham

Delivery just arrived by UPS with everything intact . Excellent service thank you very much . Will probably be getting some more renovation stuff shortly from you .

Andrew Wilson - Hants

Received the missing set of Calfire glass channels in the post this morning and have now fixed the stove and got it going again.
Just wanted to let you know how much I appreciated your help and to say thanks for the excellent service.
I shall recommend your site to my friends with wood burners and will return myself whenever I need more spares.

Alan Rosten - Suffolk

I would just like to extend to you my sincere thanks for resolving the
problem with my order. I have just received a call to say the package has been received.

Coupland - Kings Lynn

Many thanks for such a prompt service, I really appreciate you asistance.

Harry - West Yorkshire

Many thanks for your prompt attention to my order.
More importantly my gratitude for your "going the extra mile" to resolve - successfully - the problems we encountered!
I shall certainly recommend your services to anyone requiring replacement glass.
Regards
Harry

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